Privacy Policy

Effective October 12, 2004

Terra-M is committed to protecting your on-line privacy. We do not collect and keep any personal information online from you unless you volunteer it and you are 13 years of age or older. We also do not collect and keep personal information online from children under the age of 13 without their parent's consent except in limited circumstances authorized by law. Please review the information below to familiarize yourself with our policies on web site privacy, so that you can take full advantage of our services. Please remember that this site and the servers that make this site available are located in the U.S. By using this site you agree to the transfer, collection, processing and use of data by this site.

: Terra-M adheres to the Children's Online Privacy Protection Act of 1998 and the guidelines of the Children's Advertising Review Unit (CARU) of the Council of Better Business Bureaus, Inc. in each of our web sites for children. Parents, you can help by spending time online with your children and monitoring your children's online use. Please help us protect your child's privacy by instructing them never to provide personal information on this site or any other without your permission.


Does Terra-M Collect Any Personal Information About Me if I'm 13 or older?

Terra-M doesn't require anyone to share any personal information about themselves in order to view/browse any of our web sites. You may visit our web sites without any need to register with us. However, most of our sites contain special sections and privileges for members that register. We do not collect any personal information from you unless it is voluntarily provided, for instance when signing a guestbook, registering for contests, downloads, completing our online customer surveys or purchasing products. The personal information we ask for is usually first and last name, mailing address, phone number and an e-mail address. See below for how we use this information. Only individuals who are 18 or older may purchase products from our online stores.

What Ordering Information Does Terra-M Collect Online?

We may offer opportunities to purchase products or pay bills online. Customers must be over age 18 with a valid credit card. When a customer places an order or requests a catalogue online, we collect information associated with the transaction. This information includes Customer Name, Mailing Address, Products Ordered, Shipping Addresses, and Credit Card Information. We ask for this information so that we may fulfill the order or catalogue request. We use Secure Sockets Layer (SSL) technology to protect credit card data during transmission, and adopt careful internal procedures to safeguard this information in our system.

Customers have the option of registering certain information for future orders while completing their online order. For the customers who choose to register, we will capture their Login Name, Password, Name and Mailing Address, and Alternate Ship-To Addresses.

When registered customers return to the site to place subsequent orders, they can identify themselves with login name and password.

If a customer includes a child's birth date and e-mail address, this information will only be used to help us provide products and services that meet customer needs.

When a customer places an online order, we will send a confirming e-mail message. We may also send an occasional e-mail featuring a special promotion or product that may be of interest to our customers. Any customer who prefers not to receive an online order confirmation or promotional e-mails should indicate this preference on the order form. If you do receive an e-mail from us that you would rather not receive, simply follow the unsubscribe instructions included in the e-mail.

Does Terra-M Collect Any Personal Information About Anyone Under 13?

We do not collect and keep any personal information online from you unless you volunteer it and you are 13 years of age or older. We also do not collect and keep personal information online from children under the age of 13 without their parent's consent except in limited circumstances authorized by law.

What Does Terra-M Do With the Information We Collect?

We use the personal information we collect for the purposes indicated at the time you provide such information. For instance, if you register for a contest, we will use the registration information to notify contest winners, or if you purchase a product, we will use the information to fulfill the order. Occasionally, and only with consent at the time we ask for information, we might also e-mail or mail you to provide information on upcoming Terra-M products, web site updates and promotions. With your consent, we may also share information with other Terra-M brands and Terra-M family companies so that they can let you and your family or business know about their products which might be of interest. If you want to stop receiving such updates and product information from Terra-M or our affiliates at any time, just e-mail us at Please type "Unsubscribe" in the subject line of the e-mail. Our mailings and e-mails will also include information allowing you to ask not to receive such information in the future.

Does Terra-M Share Information About Me With Others?

If you consent, Terra-M may provide your information to outside companies that offer products or services that may be of interest if you are a teenager (13 or over) or an adult. Except as described in this policy, we never share personal information that we receive online from children under 13 with other companies outside the Terra-M family of companies. We will remove your name from the list we provide to outside companies, if you just e-mail us at Please note in the subject line "Outside Mailings." In special circumstances, Terra-M may give other companies access to our information database, but only if necessary to allow them to provide database or server maintenance or security, help us process and fulfill orders or requests, or provide other similar services to Terra-M. If we do provide access, we require those other companies to sign confidentiality agreements promising to keep secret any information they see. If Terra-M believes that anyone's behavior on our sites may damage us or our sites or anyone else, we may disclose the relevant personal information in order to prevent this harm. In that case, we might try to identify the wrongdoer, contact them or bring legal action against them. We may also disclose personal information if we believe that the disclosure is required by law, or in response to a legal request.

How Does Terra-M Use Cookies?

A "cookie" is a small file that we save on your computer's hard drive which contains non-personal information. Our cookies help to give you faster access to pages you have already visited; they allow you to personalize your pages and us to customize our offerings; and they help you to participate in some activities or events on the site. For instance, some of our sites have scavenger or treasure hunts, and we need to use cookies to keep track of your progress. If you leave the site and then return, cookies will tell us what things you have already collected so that you do not have to start all over again. Cookies keep track of items in your shopping cart and wish list. We also use cookies to help us figure out how many people visit our sites, which of our web pages they stop at and how long they stay there. This information helps us figure out which of our web features are a smashing success and what sites might need improvement! For administrative purposes, we collect IP addresses, which is the automatic number assigned to your computer when you surf the web. The IP address allows us to count total number of "hits" on our sites. However, your IP address and cookie is not connected to any personally identifiable or on-line contact information like a name and address, so you and your family or business remain anonymous.

Does Terra-M Ever Collect Information without Consent?

Terra-M does not collect information passively through cookies or other tracking mechanisms except in the circumstances described above. Cookies DON'T contain any personal information about a specific user. We don't use cookies or other non-consensual methods to take personally identifiable or on-line contact information about you or your family off of your computer. Terra-M doesn't use cookies for direct marketing or promotional purposes. Cookies are also not used to collect information specifically about you your family or business for sharing with third parties.

Use of this site signifies your acceptance of the Terms of Service.
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